March 13, 2019

Feedback is vital in a coaching conversation to develop team members.  Both positive and negative feedback help us to capitalize on our strengths and improve upon our weaknesses.  For leaders who want to development their teams, it is important to give feedback that is...

January 11, 2019

January is National Mentoring Month.  For mentoring to be successful, it is important for the mentor and mentee to have alignment in experience...

Never stop learning and growing, even when you think that you have achieved all that you want in life.

January 24, 2018

Last week, I became a "Contract Seminar Leader," certified to train for Pryor Learning Solutions. I am scheduled to facilitate...

October 24, 2017

I haven't thought much about experiencing sexual harassment since the early 90's, I had repressed the memories, but last week's volume of online posts of #MeToo made me think about it and process it all over again.  I was particularly moved after I saw a post from my c...

A technical challenge can be solved with a known method, one that you have experienced or used in the past.  An adaptive challenge requires an unknown method to resolve, which requires learning new methods, and usually takes more time than a quick technical fix to crea...

April 20, 2017

I attended the Frederick County Chamber of Commerce business card exchange last night. When I told business members that I do management and marketing consulting, many small business owners told me that they need help with their online marketing because they do not hav...

March 9, 2017

I will be instructing "Exercising Leadership to Facilitate Adaptive Change" from the National Fire Administration's Executive Skills Series, in Georgia and Colorado in May.  

A key element of the course is that change happens to us all of the time, whether we like...

January 19, 2017

In preparation to teach "Customer Service Excellence: How to Win and Keep Customers" for the American Management Association (AMA) in Chicago next week, I am reading a Harvard Business Review (HBR) September-2013 article that will be handed out in the class, "The Truth...

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