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March 13, 2019

Feedback is vital in a coaching conversation to develop team members.  Both positive and negative feedback help us to capitalize on our strengths and improve upon our weaknesses.  For leaders who want to development their teams, it is important to give feedback that is...

February 21, 2019

While training "Dealing with Difficult People" for Pryor Learning Solutions this past month, I have had many discussions with students on how soft skill...

November 23, 2018

I am training "Leadership, Team-Building & Coaching Skills" for Pryor Learning Solutions this month through January 2019. We explore coaching methods...

This month, I trained (new to me) communication classes for Pryor Learning Solutions and I realized that we do not own the good and the bad traits of our personalities when communicating.  We understand how we naturally communicate, but we don't realize the d...

November 10, 2017

Leadership in Supervision -- mastering soft skills in a highly-technical profession.

August 1, 2017

Effective communication makes teams successful. Read how...

January 19, 2017

In preparation to teach "Customer Service Excellence: How to Win and Keep Customers" for the American Management Association (AMA) in Chicago next week, I am reading a Harvard Business Review (HBR) September-2013 article that will be handed out in the class, "The Truth...

October 10, 2016

Last week I audited a class that I am going to teach for the American Management Association, called "Customer Service Excellence: How to Win and Keep Customers."  This class focused on developing positive and proactive communication skills, working with your own and o...

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