Feedback is vital in a coaching conversation to develop team members.  Both positive and negative feedback help us to capitalize on our strengths and improve upon our weaknesses.  For leaders who want to development their teams, it is important to give feedback that is...

While training "Dealing with Difficult People" for Pryor Learning Solutions this past month, I have had many discussions with students on how soft skill...

I am training "Leadership, Team-Building & Coaching Skills" for Pryor Learning Solutions this month through January 2019. We explore coaching methods...

This month, I trained (new to me) communication classes for Pryor Learning Solutions and I realized that we do not own the good and the bad traits of our personalities when communicating.  We understand how we naturally communicate, but we don't realize the d...

How to Effectively Coach Your Team

Leadership in Supervision -- mastering soft skills in a highly-technical profession.

Developing leaders and teams to maximize their results.

Effective communication makes teams successful. Read how...

In preparation to teach "Customer Service Excellence: How to Win and Keep Customers" for the American Management Association (AMA) in Chicago next week, I am reading a Harvard Business Review (HBR) September-2013 article that will be handed out in the class, "The Truth...

Last week I audited a class that I am going to teach for the American Management Association, called "Customer Service Excellence: How to Win and Keep Customers."  This class focused on developing positive and proactive communication skills, working with your own and o...