November 5, 2019

Here is a video of a talk on how to manage less and lead more to create better work attitudes.

November 23, 2018

I am training "Leadership, Team-Building & Coaching Skills" for Pryor Learning Solutions this month through January 2019. We explore coaching methods...

October 18, 2018

Leaders should switch their leadership styles to effectively lead in different situations.  Research shows that there are four behavioral leadership styles* to choose from:

    1 -  Directive leadership provides guidance and structure for a team to complete co...

A technical challenge can be solved with a known method, one that you have experienced or used in the past.  An adaptive challenge requires an unknown method to resolve, which requires learning new methods, and usually takes more time than a quick technical fix to crea...

January 19, 2017

In preparation to teach "Customer Service Excellence: How to Win and Keep Customers" for the American Management Association (AMA) in Chicago next week, I am reading a Harvard Business Review (HBR) September-2013 article that will be handed out in the class, "The Truth...

December 21, 2016

I just read October 2016's Harvard Business Review article "Why Leadership Training Fails--and What to Do About It" by Michael Beer, Magnus Finnstrom and Derek Schrader.

This article peaked my interest because I have often been asked in my career, to facilitate meetings...

October 10, 2016

Last week I audited a class that I am going to teach for the American Management Association, called "Customer Service Excellence: How to Win and Keep Customers."  This class focused on developing positive and proactive communication skills, working with your own and o...

September 1, 2016

One of the hardest parts of being an effective leader is having difficult conversations within your team that are productive and create an open discussion environment.  I just finished reading "Difficult Conversations:  How to discuss what matters most" by Douglas Ston...

May 19, 2016

As I am feeling great satisfaction in checking off items on my list of Spring cleaning and home improvement projects, I thought of how frustrating it has felt to not have the time or resources to implement needed change in organizations that I have worked for.  Please...

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